RETURN POLICY
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RETURN POLICY |
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RETURN POLICY It is our goal to make your shopping experience with Gotcha Covered Kauai Online Store a positive one. If you would like to exchange or return a product we are more the happy to accomodate you. We will accept all returns or exchanges as long as they are requested within 30 days of the ship date of your order and the product was unused. If we make a mistake when shipping your order we will cover all the shipping costs involved to remedy the situation. However, if the mistake was made by the customer (ex. ordering the wrong item) then the customer will be responsible for any and all shipping and handling costs. If you are returning a(n) item(s) for an exchange, please include a stamped, self-addressed package so we can return the requested exchange back to you. In order to return or exchange an item, please mail it back to us at: Include a copy of the packing slip with a note describing why you are returning the item or what you would like to exchange the item for. When mailing an item back to us, we recommend sending it certified mail this method allows for tracking. Return shipping is completely at your own risk. If we do not receive the item back we can not credit you the cost of that item
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